Create a Next Generation 9-1-1 Integration Plan

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Owning/Managing Organization: Association of Public Safety Communications Officials (APCO)

Program Description: First responders and the public alike demand a more seamless, mobile communication network. The Department of Transportation is meeting this challenge by launching the Next Generation 9-1-1 program, an initiative to advance emergency communication services by allowing the public to place calls using multi-media services and share data in real time via Internet Protocol based networks. The Next Generation 9-1-1 initiative aspires to adopt FirstNet's broadband network, text-to-9-1-1 services, VoIP and SIP trunking and video relay services. Agencies are encouraged to align with these emerging technological developments by working with their state's emergency call centers to create a Next Generation 9-1-1 Integration Plan.

Objectives of Program: Take the first step in integrating state-of-the-art emergency communication technologies in your agency's performance plan to boost response efforts. To view examples of state plans, visit www.apcointl.org/resources/next-generation-communications-systems.html#.

How to Participate: 
Partner with local emergency call centers and reach out to APCO or other consulting groups to draft the plan.
Categories: 
Time: 
Work collaboratively over the course of 1 to 3 months to draft the plan.
Cost: 
Consultation costs vary by providers. Request support from within your agency to assist in the drafting process.
People: 
Create the plan as an agency and reach out to nearby agencies who've already completed a plan for assistance.

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